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Our Terms

General Terms and Conditions Notice

  • Our cakes are always baked fresh and available everyday. However carrot, coconut, fruit, cookies and cream, cake etc. Please call and confirm with us.
  • For custom cakes your cakes will be ready at least 12 hrs (or on a later date requested by you) after payment is confirmed excluding delivery time (if you want us to deliver).
  • We reserve the right to decorate or bake your cake using our discretion if you do not confirm the colours and flavours at least 48 hrs prior to delivery or pick up.
  • Colours are subject to availability.
  • Our processes allow for refunds to be made only in the unlikely event that we do not make your cake.
  • Our cakes are to be consumed within 2 days after collection. We do not use preservatives. If you wish to keep your cake longer, cut it up, wrap the chunks in cling film or foil and store in the freezer. Allow it to thaw and come to room temperature before serving.
  • Delivery time lines are subject to traffic or weather conditions and other unforeseen circumstances that are beyond our control.
  • Our closing time is 6pm on Monday to Saturday. We do not work on Sundays.
  • Fluffydivacakes will never ask you to pay money to an individual account for cake orders. Please beware.

Notice for Wedding or Engagement Cake Clients

  • To secure a date with us please pay a deposit of 80% of total cost of services to be provided to confirm booking and 20% balance at least a week before event date.
  • Cake will not be delivered to the reception venue if full payment has not been made.
  • The wedding cake would be set up by a representative of Fluffydivacakes
  • Cut ups/pre-cut pieces unless otherwise agreed with the bride and fluffydivacakes will be handed over to the brides representative who will count and confirm that it is complete and then shared as they please.
  • Cut ups/pre-cut pieces are packaged in 8s or 10s with floral nylons or paper bag depending on availability and tied with ribbon (for each table). If a different form of packaging is required it will be charged for separately.
  • We do not deliver engagement cakes except otherwise agreed on and it attracts delivery fee.
  • We provide knife for wedding cake but not for engagement cakes except otherwise agreed on.
  • We do not introduce or talk about the cake at the reception.
  • We do not decorate the cake table. We only provide cake table risers and props as agreed on at consultation.
  • If wedding is canceled or rescheduled we do not offer refunds of any sort
  • Delivery of wedding cake outside station attracts extra charge that will cover for cost of transportation and hotel accommodation if need be.

Thank you for choosing and trusting Fluffydivacakes.